Cancellation and Refund Policy

We are proud that all our shipments go through 2 levels of packaging and 3 levels of inspection before dispatch. The likelihood of damage is very small. However, in case there is any damage.

• susani fashion offers a replacement guarantee for all products ordered online. Products will be replaced only in case of a manufacturing defect or damage due to transportation. Also same for Missing items.
• You’ll have to submit a box opening Video or Images to info@susanifashion.com (within 24 Hrs of delivery time) – If you are eligible for a replacement, you may notify us within 2 days from the date of delivery and ship the product back to us for a free replacement.
• Processing Orders: Our business hours are 10 am to 6 pm Indian Standard Time (IST), Monday to Saturday. If you need to contact us outside our business hours, please email our customer service department at info@susanifashion.com and we will respond as soon as possible.